Customer cannot find the email? Open Deliveries, find the order, and click Resend. Fulfile emails them again; if the old link expired, a fresh one is minted automatically.
Resend is included on Starter and Pro. On any plan, buyers can also help themselves two ways: renew an expired link right on the download page, or use the recovery portal below.
The recovery portal
Any buyer can visit fulfile.app/recover, enter their checkout email, and instantly receive every download they own from stores that deliver with Fulfile. Links are only ever sent to the address they belong to.
Still stuck?
Email support@fulfile.app. It goes straight to the founder, and replies usually land the same day.